1. Service Overview
The Family Technical Consultant Service Plan provides professional guidance and support for the installation, configuration, and maintenance of CCTV systems tailored for residential use. The goal is to ensure security, reliability, and ease of use for all family members.
2. Scope of Services
- Initial Consultation
- Assess property layout and security needs.
- Recommend suitable CCTV system (wired/wireless, IP cameras, storage options).
- System Design
- Camera placement plan for optimal coverage.
- Network and power requirements.
- Installation Support
- Guidance for DIY installation or coordination with professional installers.
- Configuration
- Remote access setup (mobile apps, cloud storage).
- User account management for family members.
- Training
- Teach family members how to monitor, playback, and manage alerts.
- Maintenance
- Regular health checks (camera status, storage capacity).
- Firmware updates and troubleshooting.
3. Service Levels
- Basic Plan
- One-time consultation and design.
- Standard Plan
- Consultation + remote configuration + training.
- Premium Plan
- Full support including periodic maintenance and emergency troubleshooting.
4. Pricing Model
- Flat Fee for initial setup.
- Monthly/Annual Subscription for ongoing support and monitoring.
- Optional add-ons: cloud storage, advanced analytics (motion detection, AI alerts).
5. Deliverables
- Customized CCTV layout plan.
- User guide for family members.
- Remote access setup instructions.
- Maintenance schedule.
6. Communication & Support
- Support channels: Phone, Email, Viber.
- Response time: 24–48 hours for non-critical issues; immediate for emergencies.